Question 1

How often should I have my windows cleaned?

Accepted Answer

We recommend having your windows cleaned every 4-8 weeks, depending on your location and personal preference.

Question 2

What is included in a regular window clean?

Accepted Answer

A regular clean includes cleaning the glass, frames, sills, and doors, as well as UPVC porch canopies, each time we visit.

Question 3

How long will it take?

Accepted Answer

The time depends on the size of your property and the condition of the windows, but for most homes a typical clean will usually take anywhere between 10 minutes to an hour.

Question 4

What happens if it rains after my windows are cleaned?

Accepted Answer

If it rains after your windows are cleaned, don’t worry! Our cleaning method uses purified water, which dries streak-free, and rain typically won’t affect the results. We clean in all weather conditions to maintain a consistent service schedule, ensuring your windows are always kept in top condition.

Question 5

How do I know when my window cleaner is coming?

Accepted Answer

You’ll receive a text reminder the evening before your scheduled clean, so you’ll always know when to expect us.

Question 6

Do I need to be at home when you visit?

Accepted Answer

You don’t need to be at home. The evening before your scheduled clean, we’ll send you a text reminder. Simply leave any gates unlocked, and we’ll take care of the rest. We also operate on a cashless system, so you can easily pay online via bank transfer, Direct Debit or card after the job is completed.

Question 7

Do you use ladders?

Accepted Answer

No, we don't use ladders. In accordance with The Working at Height Regulations 2005, we use the Water Fed Pole (WFP) system, which allows us to clean windows safely from the ground. This method eliminates the need for ladders, reducing risk and ensuring compliance with safety standards.

Question 8

How can I pay?

Accepted Answer

You can pay via Direct Debit through GoCardless, bank transfer, or by card payment on the day. GoCardless is our preferred method as it provides a secure, automated way to process payments and ensures hassle-free billing for you and us.

Question 9

How do I provide feedback on the window cleaning service?

Accepted Answer

We welcome feedback! You can contact us directly via phone, email, or our website to share your thoughts or suggestions.

COMMERCIAL | 0117 2510 259

RESIDENTIAL | 07951 400 089

Frequently Asked Questions

How often should I have my windows cleaned?

What is included in a regular window clean?

How long will it take?

What happens if it rains after my windows are cleaned?

How do I know when my window cleaner is coming?

Do I need to be at home when you visit?

Do you use ladders?

How can I pay?

How do I provide feedback on the window cleaning service?

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